What to Expect at a Veterinary Appointment
Knowing what to expect at your first appointment will make the experience more enjoyable for both you and your pet.
Please arrive approximately 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
Meet Your Veterinarian
A member of our staff will go over the history of your pet and their problems with you. Ask away! We'll devote time to answering all of your inquiries.
Examination, Diagnosis & Treatment
After assessing your pet, we will provide you with a diagnosis and treatment options. Together, you and your veterinarian will develop a treatment plan for your pet.
Following your visit, we will provide you with a detailed report summarizing our findings, our discussion with you, and your pet's treatment plan. We will keep this information on file for your convenience.
Our Pet Care Philosophy
We proudly serve Hermitage pets. We are committed to providing cutting-edge veterinary care to you and your pet.
We are committed to providing comprehensive emergency and rehabilitative care to Hermitage pets.
Read through our hospital FAQs to learn more about our office policies, payment options, and appointment scheduling.
- What types of payment options are available?
Payment in full is expected at the time services are rendered or when your pet is discharged. We accept cash, check, Visa, MasterCard, Discover, and American Express as forms of payment.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
Prior to treating your pet, we will provide a reasonable estimate of the cost of our services. Unforeseen circumstances, on the other hand, may arise and have an impact on your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and we will always require a deposit based on our estimate before proceeding with any further treatment.
- Should I call ahead to book an appointment?
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please notify us as soon as possible so that we may offer the time slot to another client.
- What types of animals do you treat?
We take care of dogs and cats.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with an emergency visit?
All emergency examinations require a deposit payment. After the staff and doctors have examined your pet, you will be given a treatment estimate to help you decide on a treatment plan.
If your pet requires additional hospitalization, diagnostics, or surgery, a deposit is required up front, with full payment due when your pet is discharged.
- Can you help with my pet insurance?
We're happy to assist you in filling out the necessary paperwork for your pet's visit, including the pet insurance forms.
Pet Owner Resources
Here are some helpful links for your pet's health.